Terms of Service & Agreements
The legal framework ensuring transparency, security, and Philippine labor law compliance for your organization and GrootHR.
01. Terms of Use
Welcome to GrootHR. By accessing or using our platform, you agree to be bound by these terms. Our system is specifically designed to facilitate human resource management and payroll processing in accordance with the laws of the Republic of the Philippines.
User Eligibility
Account holders must be registered business entities or authorized representatives operating within the Philippines or employing Philippine-based staff.
Acceptable Use
Users are prohibited from using the platform for any illegal activities, including but not limited to tax evasion or violation of DOLE regulations.
GrootHR reserves the right to suspend accounts that fail to verify their business legitimacy or are found in breach of local labor standards. We maintain a zero-tolerance policy regarding data falsification within payroll records.
02. Service Agreement
Platform Availability
We strive for a 99.9% uptime. Scheduled maintenance typically occurs during off-peak hours (PHT) and will be communicated at least 48 hours in advance.
Data Sovereignty
All employee data remains the property of the Client. GrootHR acts as a Data Processor under the Data Privacy Act of 2012 (RA 10173).
Organizational Onboarding
Configuration of company branches, departments, and statutory contribution settings.
Data Migration & Verification
Importing employee records and historical payroll data for continuous BIR reporting.
Compliance CalibrationRequired
Final audit of calculation formulas against the latest TRAIN Law and regional wage orders.
03. Billing & Subscription
Subscription fees are billed in advance on a recurring basis according to the plan selected at signup, and renew automatically unless cancelled prior to the next billing date. Prices are quoted in Philippine Pesos (PHP) and are exclusive of applicable taxes unless stated otherwise.
Free Trial
New organizations may evaluate the platform under a trial period with no credit card required. No charges are made unless you actively choose to subscribe.
Failed Payments
If a recurring payment fails, we will notify the account owner and provide a reasonable grace period to update billing details before any service interruption.
Refunds are evaluated on a case-by-case basis in accordance with applicable Philippine consumer protection law. Contact our support team for billing disputes or refund requests.
04. Termination & Data Export
Either party may terminate this agreement at any time. You may cancel your subscription directly from your account settings, effective at the end of the current billing period — no long-term lock-in is required.
Data Export
Upon termination, your organization may export employee, payroll, and attendance records for a reasonable period before the account and its data are permanently deleted.
Involuntary Termination
We may suspend or terminate accounts found in material breach of these terms, including fraudulent use or failure to maintain business legitimacy, with notice where practicable.
05. Liability & Limitations
Financial Accuracy Guarantee
GrootHR guarantees the mathematical accuracy of tax computations based on the inputs provided. However, the Employer remains solely responsible for the timeliness and veracity of employee data entries and statutory remittance payments.
Liability Cap
Total liability for any claim arising from the use of services shall not exceed the total fees paid by the client in the preceding six (6) months.